Answers You Can Trust
Frequently Asked Questions
Find answers to common questions about our exterior cleaning services, pricing, service areas, and more. Can't find what you're looking for?Contact us directly or get a free quote.
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We will follow up within 24 hours. We will then organise either an in-person inspection or if it's easier we can quote through photos or Google maps. We will send you through the quote once you're happy we will call and book in an appropriate date for us to come and complete the work. We will also follow up after to make sure you're happy, communication is a core value of ours and we won't let our customers go unhappy.
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Of course we do! Depending on the service and location we may be able to provide you a quote without even having to visit, this means you get your quote a lot quicker. Otherwise we will be in touch to organise an in-person quotation and inspection.
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Of course, we offer residential and commercial services. We work with business, body corp, schools, shopping centres, event facilities and warehouses across Nelson and South Island.
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Yes! We understand that some situations require immediate attention. We offer emergency services for urgent cleaning needs, especially for storm damage, flooding, or other time-sensitive situations. Contact us directly for emergency service availability.
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Absolutely! We are fully licensed and insured with public liability insurance. We also have all team members have national police checks. We're also proud BNI members, ensuring the highest standards of professionalism
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Most standard exterior cleaning projects are completed in 2-4 hours. Multi-service visits or large commercial properties can take most of the day, and we'll always confirm the expected duration before we arrive so you can plan ahead.
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Absolutely. We can combine window cleaning, roof washing and more into a single visit. We also offer quarterly, bi-annual or annual exterior maintenance plans so your property always looks fresh without you needing to remember to book.
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Yes, we only use biodegradable detergents and pet-safe treatments that are approved for New Zealand standards. Our eco-friendly exterior cleaning options protect your landscaping while still delivering a deep clean.
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We provide professional house washing, pressure washing, driveway and pathway cleaning, exterior window cleaning, and commercial exterior cleaning throughout Nelson, Richmond, Stoke, Tahunanui, Atawhai and surrounding areas.
Whether you're preparing your property for sale, tackling built-up mould and grime, or simply want to keep your home looking its best, we provide free quotes and flexible scheduling across the Nelson region.
General Questions
Common questions about our services and process
Pressure Cleaning
Questions about our pressure cleaning services
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We recommend pressure cleaning your driveway every 6-12 months, depending on usage and weather conditions. High-traffic areas may need more frequent cleaning
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When done professionally, pressure cleaning is safe for most surfaces. We use appropriate pressure levels and techniques for different materials to prevent damage.
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Clear the area of obstacles, remove outdoor furniture, and ensure access to water sources. We'll provide specific instructions before your appointment.
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We can work in most weather conditions, but avoid extremely windy or freezing conditions for safety and optimal results.
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We can safely clean driveways, sidewalks, patios, decks, exterior walls, outdoor furniture, and many other hard surfaces. We adjust our pressure and techniques based on the material to ensure safe, effective cleaning.
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Yes! We use specialised cleaning solutions and techniques to remove oil stains, rust, mould, mildew, and other stubborn stains. Some stains may require multiple treatments for complete removal.
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Pressure cleaning uses high-pressure water to blast away dirt and grime — ideal for hard surfaces like driveways, paths, and concrete walls. Soft washing uses low-pressure water combined with biodegradable cleaning solutions to safely clean delicate surfaces like render, weatherboard, and roofs. Using high pressure on the wrong surface can cause damage, which is why our technicians always assess the job first
House Washing
Questions about our house washing services
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We recommend washing your house exterior every 6-12 months. Areas with more trees, humidity, or pollution may need more frequent cleaning.
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Soft washing uses low-pressure water and specialised cleaning solutions to safely clean delicate surfaces like vinyl siding, stucco, and painted surfaces without damage.
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Yes! Our specialised cleaning solutions effectively remove mould, mildew, algae, and other organic growth from your home's exterior surfaces.
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Close windows, remove outdoor furniture, and ensure access to water sources. We'll provide detailed preparation instructions before your appointment.
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We can safely clean vinyl siding, stucco, brick, wood, fibre cement, and many other siding materials. We adjust our cleaning methods based on the material to ensure safe, effective results.
Window Cleaning
Questions about our window cleaning services
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We recommend cleaning windows every 3-6 months for optimal clarity and appearance. High-rise or hard-to-reach windows may need professional cleaning.
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We use professional techniques, high-quality squeegees, and purified water to ensure streak-free results on all window types.
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Yes! We have specialised techniques and solutions to remove hard water stains, mineral deposits, and other stubborn window contaminants.
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Yes. We use a professional pure water-fed pole system to safely clean exterior windows from the ground on buildings up to three storeys, leaving the glass clean and streak-free without the need for ladders in most situations.
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Yes! We offer both interior and exterior window cleaning services. We can clean all your windows inside and out for a complete solution.
Pricing & Payment
Questions about our pricing and payment options
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We accept the following payment methods: Cash, Visa, Mastercard and Bank Transfer.
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Our pricing is based on several factors including property size, service complexity, accessibility, and frequency. We provide transparent, upfront quotes with no hidden fees
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Our quotes are typically valid for 30 days. If you need to extend this timeframe, just let us know and we'll be happy to update your quote.
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Payment is due upon completion of services. We accept payment on-site or can send an invoice for bank transfer. Commercial clients may be eligible for payment terms.
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We require 24 hours notice for cancellations. Same-day cancellations may incur a fee. We understand emergencies happen and will work with you on a case-by-case basis.
Service Areas
Questions about where we provide our services
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Our Service Areas
We proudly service Nelson, Tasman and the wider region, providing professional exterior cleaning for homes, businesses, property managers and commercial properties.
Nelson City & Surrounding Suburbs
✔ Nelson Central
✔ The Wood
✔ Washington Valley
✔ Victory
✔ Toi Toi
✔ Tāhunanui
✔ Annesbrook
✔ Stoke
✔ Enner Glynn
✔ Bishopdale
✔ Atawhai
✔ Marybank
✔ Wakapuaka
✔ Hira
✔ Cable Bay
✔ GlenduanRichmond & Waimea
✔ Richmond
✔ Hope
✔ Brightwater
✔ Appleby
✔ Redwood Valley
✔ Waimea West
✔ Wakefield
✔ BelgroveMāpua & Moutere
✔ Māpua
✔ Ruby Bay
✔ Tasman
✔ Mahana
✔ Upper Moutere
✔ Lower Moutere
✔ Neudorf
✔ BronteMotueka & Surrounding Areas
✔ Motueka
✔ Port Motueka
✔ Riwaka
✔ Brooklyn
✔ Lower Moutere
✔ Ngātīmoti
✔ DovedaleKaiteriteri & Abel Tasman
✔ Kaiteriteri
✔ Little Kaiteriteri
✔ Riwaka
✔ Mārahau
✔ Sandy Bay and surrounding areasGolden Bay
✔ Tākaka
✔ Pōhara
✔ Motupipi
✔ Ligar Bay
✔ Tata Beach
✔ Onekaka
✔ Collingwood
✔ Surrounding Golden Bay areasWider Tasman
✔ Tapawera
✔ Kohatu
✔ Murchison
✔ St Arnaud
✔ Surrounding rural areasDon't See Your Area?
We cover a wide area across Nelson and Tasman and can travel throughout the region for exterior cleaning work.
If your town, suburb or rural property isn't listed, get in touch with All Incredible Exterior Cleaning to check availability. We can often arrange work in outlying areas as part of a scheduled trip.
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Travel charges depend on your location. We provide transparent pricing that includes any travel costs upfront in your quote. Most areas within our service region have no additional travel charges.
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We're always expanding our service areas! If you don't see your suburb listed, contact us and we'll let you know if we can service your area or when we plan to expand there.
Scheduling & Booking
Questions about scheduling and booking our services
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You can book through our website quote form, call us directly, or use our online booking system. We'll confirm your appointment and send you all the details you need.
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We work Monday to Saturday, 7:00 AM to 6:00 PM. We also offer emergency services outside these hours for urgent situations.
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We recommend booking at least 1-2 weeks in advance, especially during peak seasons. However, we often have same-week availability for urgent needs.
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Yes! We understand plans change. Just give us 24 hours notice and we'll be happy to reschedule your appointment at no extra charge.
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We monitor weather conditions and will contact you if we need to reschedule due to rain or other weather concerns. Safety and quality are our top priorities.
Still have questions?
Our team is here to help!
Contact us directly for personalised answers to your specific questions about our services.
Our Property Services
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Exterior Cleaning
Complete exterior cleaning for homes, businesses and properties across Nelson & Tasman. From gentle house washing to powerful pressure cleaning, we restore tired exterior surfaces and bring your property back to life.
✔ House & Soft Washing
✔ Water Blasting & Pressure Cleaning
✔ Driveways, Paths & Concrete
✔ Exterior Window Cleaning -

Lawns & Gardens
Professional lawn and garden care for homes, lifestyle properties and businesses across Nelson & Tasman. From regular maintenance to complete garden tidy-ups, we keep your outdoor spaces looking sharp and well maintained.
✔ Weekly & Fortnightly Lawn Mowing
✔ Garden Maintenance & Tidy-Ups
✔ Weed Control & Spraying
✔ Green Waste Removal -

Property Maintenance
Practical property maintenance services for homes, lifestyle properties, rentals and businesses across Nelson & Tasman. From one-off clean-ups to ongoing property care, we take care of the jobs that keep your property looking tidy and well maintained.
✔ Property & Section Clean-Ups
✔ Green Waste & Rubbish Removal
✔ Outdoor Property Maintenance
✔ One-Off & Scheduled Services -

Soft Landscaping
Transform tired or empty outdoor spaces with practical soft landscaping designed to improve the look and presentation of your property.
✔ Garden Bark & Mulching
✔ Planting & Garden Beds
✔ Garden Makeovers
✔ Property & Landscape Improvements
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