Frequently Asked Questions

Shipping

If you'd like to ship to other countries, this can be done by contacting us via email.

COVID Restrictions

Due to COVID restrictions and freight disruption, online orders may take longer than usual to arrive. We’re doing all that we can to get them to you as soon as possible. Also, due to COVID restrictions, depending on the alert/protection framework level in your area, contactless delivery may be required and couriers may leave parcels unattended on your property. Please be aware that, in the event that a parcel goes missing, All Incredible Garden will not be able to provide a replacement or refund where the courier is able to supply proof of delivery.

Shipping Times

We aim to process and dispatch your order as fast as possible. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered. After dispatch, delivery is normally overnight within the South Island and 1-2 business days within the North Island. Rural addresses could take up to an additional 2 business days. At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe. We aim to deliver your order within the following timeframes:

Within New Zealand

> North Island: 3-7 business days

> North Island rural or PO Box/Private Bag: 3-7 business days

> Waiheke Island: 4-8 business days

> South Island: 2-6 business days

> South Island rural or PO Box/Private Bag: 2-6 business days

> Chatham Islands: 7-10 business days

> Oversized or heavy items: 5-7 business days to all NZ addresses (excluding Chatham islands)

Click & Collect

We now offer Click & Collect as an option via our website, you can place your order and select to collect. In some cases your order may be available the same or next day, but that may not always be the case, so we will notify you by text message or email where possible, when your order is ready to be collected. this could be up to 48 hours after ordering. So try and include a cell phone number with your order. If you need something urgently, give us a call or email before placing the order, to make sure we have it available for you right away.

This is to ensure that your product is delivered safely and allows us to track the item correctly.

Orders

We do not have to give a refund if you change your mind about a purchase or selected the wrong option - so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund. In some cases, we may be able to offer a backorder service, however this is on a case by case basis and is done so at the sole descretion of All Incredible Garden

Yes, absolutely.

After you have selected a product to add to your shopping basket, you will be taken to the cart page.

From here, you can proceed to checkout or continue browsing the site to add additional items to your order.

Payments & Checkout

We currently accept payment by methods: MasterCard, Visa, Amercian Express, Google Pay, Apple Pay, Shop Pay and a Finance option through ZIP for all online orders

Please double-check the credit card number and expiration date on your card.

Also, please be aware that we currently only accept VISA or MasterCard credit cards.

If you continue to have issues, please contact your bank as there may be a temporary block on your card.

Other

All Incredible Garden is locally owned and operated based in Nelson, New Zealand.

You can find us at 

31 Bullen Street,
Tahunanui,
Nelson 7011

We now offer Click & Collect as an option via our website, you can place your order and select to collect.

In some cases your order may be available the same or next day, but that may not always be the case, so we will notify you by text message or email where possible, when your order is ready to be collected. this could be up to 48 hours after ordering.

So try and include a cell phone number with your order.

If you need something urgently, give us a call or email before placing the order, to make sure we have it available for you right away.

All items are guaranteed for at least 12 months from the date of purchase. This policy does not cover normal wear and tear, accidents or damage arising from misuse of the product. If it really did “just stop working” and you believe you may be covered by this warranty please get in touch with us before sending it back to us. In the case where items are defective we will replace the item, repair it or if neither of the above is possible will provide a full refund for the cost of the product (excluding any shipping costs).

Consumer Guarantee Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by All Incredible Garden

In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.

Privacy

We take your privacy seriously. We don’t distribute or allow access to any of the information you give us while using All Incredible website

Acceptance

Completing a purchase via All Incredible constitutes acceptance of and agreement to these terms and condition, which supersede all previous versions.

Customer support